Fan Specific Questions

How Do I Find Interesting Projects?
You can click on the discover tab to browse current Launchpad projects or use the search bar to find projects by location, title, category, and m...
Mon, Oct 3, 2016 at 5:15 PM
How Do I Receive My Reward?
Honoring and delivering rewards to supporting Fans is the direct responsibility of the Creator. Launchpad does not fulfill project rewards. If you have...
Mon, Oct 3, 2016 at 5:15 PM
How Do I Edit My Profile?
Login to Launchpad and choose the "My Profile" link from the top right menu. From there you can edit personal information and change your pro...
Mon, Oct 3, 2016 at 5:16 PM
How Does Funding Work?
Fans contribute to projects either by choosing a reward or the "No Reward, I Just want to contribute" button during checkout. If the project...
Tue, Jun 28, 2016 at 1:29 PM
What Is The Unconditional Support Option?
By choosing the Unconditional Support option, your funding will go to the project Creator regardless of whether the project reaches its target. Your Un...
Wed, Mar 30, 2016 at 2:15 PM
Can I Get Technical Support?
Of course! If you are have having trouble of any kind with the Launchpad website, please Contact Us directly . If you have questions regarding a p...
Mon, Oct 3, 2016 at 5:17 PM
Is My Funding Tax Deductible?
In general, no. However, some US projects started by or with a 501(c)(3) organization may offer tax deductions. If you have questions about tax deductions, ...
Wed, Mar 30, 2016 at 2:10 PM
Can I Get A Refund?
Launchpad does not issue refunds. However, if a project's funding period is still open, you may contact the Creator directly to request a refund...
Mon, Oct 3, 2016 at 5:17 PM
How Do I Change My Password?
Login to your Launchpad account. Go to the top right menu and select settings. Once you change your password an email will be sent to you with informat...
Mon, Oct 3, 2016 at 5:18 PM
How Do I Change My Email Address?
Login to your Launchpad account. Go to the profile menu in the upper right and select settings. At the top of the page you will see Update Your Email A...
Mon, Oct 3, 2016 at 5:18 PM